FAQ's and Common Issues
I can't find a pack that suits my project? Could you make one?
If you're looking for something in particular then get in touch. The only way we can grow our store is for our awesome customers to let us know. If you've got an idea for a pack or if you want something more bespoke then then get in touch here. Please note that bespoke project will incur additional charges.
This pack is great, but it's missing a graphic I really need!
This is our most common question, and it's totally understandable that we may have missed a few things out – we apologise if we have! Get in touch with us and we'll do our best to update the pack if we feel it'll add some value! We'll usually update the pack when we feel that there's enough demand for specific items that we've missed out.
Why aren't all the graphics just in one file?
We try to fit as many graphics onto one sheet as possible but the more graphics, the larger the file size. We spread a huge range of graphics across multiple packs so that most older devices/computers can open them without any decrease in performance.
Be sure to check out our bundle packs – they contain lots of individual packs, for a fraction of the cost. Essentially, you'll get more for your money. Not bad right?
Can I request a refund if I'm not happy with my product?
Due to the nature of digitally downloaded products I'm afraid we can't issue a refund. This is purely because they cannot be returned with proof that they're not being used post-refund. We do our best to assure you that our products are great – we even provide a sample pack for you to try before you buy. If you're unhappy with any of our products then do let us know why and we'll do our best to help.
However, if there's a technical issue then we will investigate to check if you're entitled to a refund. We'll do our best to fix your issues but we cannot guarantee a refund of any kind. See our sales Terms and Conditions here.
I can't find the solution here. HELP!?
Don't panic. Take a deep breath and contact us here. We'll try get back to you ASAP.